Hayabaji FAQ — All Your Questions Answered in One Place

Yes, you must be 18 years of age or older to create an account on Hayabaji. You'll be required to confirm your age during registration. If an account is found to have been created using false information, we reserve the right to close it.

Log In Log in and go to Profile Settings, where you'll find the option to change your password. If you've forgotten your current password, use the "Forgot Password?" option on the login page. Please note that your username cannot be changed once it's been set.

No. Each mobile number and email address can only be linked to one account. Attempting to create multiple accounts may result in all accounts being suspended and any balance being forfeited.

KYC (Know Your Customer) verification keeps your account secure and helps prevent fraud. It's required to increase your withdrawal limits and access special bonuses. You can verify using a photo of your national ID or passport.

To close your account, email support@hayabaji.net. Make sure to withdraw any remaining balance before closing. As part of our responsible gaming commitment, we also offer temporary or permanent self-exclusion options.

After 5 consecutive incorrect password attempts, your account will be locked for 30 minutes. on the login page Use the "Forgot Password?" option to reset your password. If the problem persists, contact support.

The minimum deposit is just ৳100 BDT. New members get a special welcome bonus on their first deposit. Maximum deposit limits vary by payment method.

Withdrawals via mobile banking are typically completed within 15 minutes to 1 hour. Bank transfers may take 1–3 business days. Having your KYC verification in place speeds up the process.

If the request is still "pending", you can cancel it from the Transaction section in your dashboard. Once processing has begun, cancellation is no longer possible.

After a successful payment, your balance is usually updated within 5–10 minutes. Try refreshing the page if it hasn't appeared. If the issue persists, email a screenshot of your payment to support@hayabaji.net — it will be resolved within 2 hours.

Hayabaji does not charge any transaction fees. However, your mobile banking operator's own charges may apply. For more details, Financial Transactions Visit the page.

The minimum withdrawal amount is ৳500. Your daily withdrawal limit depends on your account tier and KYC status. Premium members are eligible for higher withdrawal limits.

Before withdrawing a bonus, you must place a certain amount in bets — this is the wagering requirement. For example, a 5x wager on a ৳100 bonus means you need to bet ৳500 in total before you can withdraw.

Share your unique referral link with friends. When they sign up through that link, Register and make their first deposit, you'll receive a referral bonus. Find your referral link in your profile settings.

Weekly cashback is credited every Monday. You'll receive a set percentage of your total losses from the previous week. The cashback rate varies based on your VIP tier.

Each bonus has an expiry period (typically 7–30 days). Any unused bonus balance is automatically cancelled once it expires. Check the validity period and terms as soon as you receive a bonus.

Free spins are typically available through special promotions, on your birthday, or by redeeming loyalty points. Popular Games You can view active free spin offers on the page.

No. All games on Hayabaji use certified RNG (Random Number Generator) technology, meaning every outcome is completely random and unbiased. Third-party auditors regularly review our games.

If you get disconnected, our system automatically determines the result of that round. Once you reconnect, you'll see the game outcome and your updated balance. If anything looks off, contact support.

Yes, most slots and table games have a demo mode. You can play for free using virtual coins, but winnings from demo mode cannot be withdrawn.

Live Casino lets you play in real time with a live dealer streamed in HD video. You can watch the dealer directly and chat during the game. Bangladeshi dealers are available too.

Each game has a different RTP (Return to Player) percentage. Generally, blackjack and baccarat tend to offer higher RTP. Popular Games You can view the RTP details for each game on the page.

You can find the active tournament list under the "Promotions" section in your dashboard. Click the registration button to join. Some tournaments are free to enter; others require an entry fee.

Live betting, or in-play betting, means placing bets while a match is in progress. Odds update in real time, making it the most exciting betting experience — you can make decisions based on how the game is unfolding.

Yes. If a match or event is cancelled, all stakes are automatically refunded — usually within 24 hours.

Odds are the multiplier applied to your potential winnings. For example, at odds of 2.5, a ৳100 BDT bet would return ৳250 BDT if you win. Hayabaji displays odds in both decimal and fractional formats.

Yes, Cash Out is available on selected events. You can withdraw part or all of your stake before the match ends. The Cash Out amount depends on the live odds at that moment.

Yes, you can bet on multiple matches at once using a parlay or accumulator bet. If all your selections win, the odds multiply and you could walk away with a massive payout. To learn more, Betting Visit the page.

Go to Profile Settings > Security > Two-Step Verification. Enable 2FA using your mobile number or Google Authenticator. Once active, you'll need to enter an additional code each time you log in.

Email support@hayabaji.net right away and change your password. Our team will immediately lock the account and launch an investigation. The sooner you report it, the less damage is done.

No. Hayabaji never sells or shares your personal information with any third party. For more details, please refer to our Privacy Policy Read.

Always check the URL — only use hayabaji.net This is our official website. Look for the green padlock icon in your browser. If anyone asks for your password by phone or SMS, it's a scam.

If you spot an unfamiliar transaction, contact support immediately and take a screenshot of your transaction history. We'll investigate and arrange compensation if needed.

To install the APK on Android, you'll need to enable "Unknown Sources". Go to Settings > Security > Unknown Sources, or Settings > Apps > Special App Access > Install Unknown Apps, and grant permission to your browser.

The app offers faster loading, push notifications, and offline history viewing. The website gives you access to all features with no installation required. Both use the same account and balance.

You'll receive an in-app notification whenever a new update is available. Platform Download the latest APK from the page and install it. You don't need to uninstall the old app — the new version will install over it.

Check your internet connection. Clear the app cache. Close background apps. A minimum 4G or Wi-Fi connection is required for live games.

General issues are resolved within 1–2 hours, financial matters within 24 hours, and complex cases within 72 hours. Attaching screenshots and a transaction ID when filing a complaint helps speed things up.

Yes, our support team is fully fluent in Bengali. Bangla-speaking support agents are always available for Bangladeshi members.

To keep your gaming in check, Responsible Gaming Visit the page. You can set deposit limits, session limits, and self-exclusion options directly from your profile settings.

Email a screenshot to support@hayabaji.net and write "Technical Issue" in the subject line. Include your device model, OS version, and a description of the problem for a faster resolution.